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[Video] Unpacking “cost to serve” for long and short term profitability

Today’s topic is understanding “cost to serve.” We have a big focus with our clients about profitability, and if you’ve been watching these videos, we’ve talked a lot about firing unprofitable cust…

[Video] In volatile markets, profitability is king

This morning I sat down with Jeet Mukherjee to chat about strategies and tactics to increase profitability quickly as market volatility continues to be unpredictable. We also discuss where we’ve se…

5 red flags that you’re about to lose an account

“Only the paranoid survive.” – Andrew Grove, former Intel CEO We all love the good times. You’re cruising along, your strategic accounts are growing, and your business is thriving. What can go w…

Flanking products: A true silver bullet in commercial strategy 

Many businesses are dealing with stagnating sales right now. In a time where cost-cutting is rampant, your customers may also be asking for discounts and in some cases pausing or ending partnership…

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