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[Video] Unpacking “cost to serve” for long and short term profitability

Today’s topic is understanding “cost to serve.” We have a big focus with our clients about profitability, and if you’ve been watching these videos, we’ve talked a lot about firing unprofitable customers. Understanding cost to serve is a big part o…

[Video] In volatile markets, profitability is king

This morning I sat down with Jeet Mukherjee to chat about strategies and tactics to increase profitability quickly as market volatility continues to be unpredictable. We also discuss where we’ve seen success with these strategies amongst our clien…

5 red flags that you’re about to lose an account

“Only the paranoid survive.” – Andrew Grove, former Intel CEO We all love the good times. You’re cruising along, your strategic accounts are growing, and your business is thriving. What can go wrong? Even in the good times, danger is always lur…

Flanking products: A true silver bullet in commercial strategy 

Many businesses are dealing with stagnating sales right now. In a time where cost-cutting is rampant, your customers may also be asking for discounts and in some cases pausing or ending partnerships altogether. If this sounds familiar, you’re not …

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