Pricing by Customer Size vs. Customer Potential: Why It Matters

| Lori Rybaski | ,
Customer segmentation can be very nuanced, incorporating elements of product, geography, buying behavior, needs, etc.  Those with a less sophisticated approach often segment customers based on size. It is a natural starting point. Larger cust…

Moving beyond hourly rates: pricing professional services in an AI world

| Teng Yang |
As AI becomes more common in the business world, it’s increasingly capable of taking over low-complexity work. The kind of work some professional services firms have historically billed by the hour. That shift creates a new pressure: customers are…

The Myth of Perfect Pricing Data

| Brian Doyle | ,
Artificial intelligence is changing the conversation around pricing. Every week brings another announcement about AI-powered pricing optimization, predictive analytics, dynamic pricing engines, or usage-based pricing models. The message is rema…

Monetizing urgency: protecting the value of speed

In industrial markets, urgency is often treated as an operational challenge rather than a commercial opportunity. When a customer calls with production down and revenue at risk, the instinct inside most organizations is to focus on response spe…