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How Value-Based Pricing Can Save the Customer Experience Industry

Each year, customer experience (CX) consultants release studies highlighting how impactful CX can be. The Temkin Group (a CX consultancy now owned by Qualtrics) published a study stating that compa…

Determining Product Value Through a Customer’s Eyes

When determining product value, it’s important to go beyond cost and demand. Your customers’ perceived value matters too, especially if you want to build lasting business relationships.

Should My Company Lower its Prices in a Competitive Market?

Spoiler alert: Lowering prices on a high-value product in a competitive market will rarely drive long-term growth. Here’s what to do with your competitive pricing strategy instead. 

Don’t Waste Your Time: Five Red Flags to Watch for with Unsolicited RFPs

In the world of sales, it’s easy to get caught up in the possibilities of an unsolicited RFP. But, if you find yourself dealing with procurement, you might want to save your energy. Some years a…

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