[Video] In the hot seat: Customer questions

Today I met with some of our pricing leaders to discuss some of the more pressing questions and issues that have come up lately with clients. We had 3 rules: must answer within 5 seconds, no preparation or review of the question list, and no answe…

5 key takeaways from the USA Pricing Summit

Last week, I traveled to Houston for Ardensi’s USA Pricing Summit. Inflation and market volatility were, of course, ever-present topics—yet more importantly, they are forcing different approaches, alternative solutions, and new ways to i…

[Video] Unpacking “cost to serve” for long and short term profitability

Today’s topic is understanding “cost to serve.” We have a big focus with our clients about profitability, and if you’ve been watching these videos, we’ve talked a lot about firing unprofitable customers. Understanding cost to serve is a big part o…

Flanking products: A true silver bullet in commercial strategy 

Many businesses are dealing with stagnating sales right now. In a time where cost-cutting is rampant, your customers may also be asking for discounts and in some cases pausing or ending partnerships altogether. If this sounds familiar, you’re not …