Why your customers make bad buying decisions (and how to stop enabling them)

Companies often celebrate when customers “come back” after having left for a presumably cheaper option. But this return shouldn’t be a story of vindication. It’s a sign of failure. When that customer left, they made what appeared to be the fina…

How to build pricing power in the age of Gen AI

If you’re a CEO in SaaS, you’re feeling the pricing pressure. You’ve invested in AI, pushed to create new features, and pressed the team to innovate quickly. Then your CRO calls to say there’s a new competitor offering something similar… at 10% of…

How to break out of the cost-plus pricing trap

Cost-plus pricing still has a stronghold in a lot of B2B companies – and for good reason. It’s clear, it’s simple to explain and defend, and it’s predictable. When tariffs or input costs change, prices change, guaranteeing your pre-determined marg…

Winning with value when procurement plays hardball

When looking at your pricing, think about it through the lens of price setting and price getting.  Price setting is where you evaluate what to charge for your product or service based on the value it creates for your customers. That value …