Do Price Discounts Solve Customer Service Issues? Not Really

| saadshahzad |
All pricers think there can be improvements in getting the right price. Recently, I experienced a situation with the right pricing, product, and negotiating strategy. The story starts with my wireless provider. I had issues of dropped calls and, i…
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3 Profit Driving Advancements Worth Giving Thanks for This Year

| Alison Yama | , ,
I love Thanksgiving. We get to focus on eating food (my favorite), watching football, spending time with family and friends, but most importantly, we all get to reflect on what we have to be thankful for this year. Family, friends, and health usua…
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When a Poker Player Gets Mad, You Might Be Winning

| Reed Holden | ,
Over the past year, I have noticed an increase in “scorched earth” negotiating tactics. These are tactics which move beyond “going kamikaze” that I talk about in Negotiating with Backbone. This new tactic indicates that the other party is going to…
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On Great Leaders

| Reed Holden | ,
We’ve had a lot of discussions on leadership lately. They tend to focus on people not characteristics. You know the drill, this person is a great leader and this one isn’t.
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