The ‘last mile’ is a colloquial phrase widely used in the telecommunications to refer to the portion of the network chain that physically reaches the end-user’s premises. This connectivity is critical; it is the link to their paying...
We meet and work with sales managers all over the globe and a question we are asked frequently is, “Why can’t my sellers close the deal?” It is an important question to consider, but we must first establish a few assumptions.
I had lunch recently with Mark S., owner of a small manufacturing and distribution firm who announced, “I had to divorce one of my largest customers today.” I wasn’t taken back by his statement, as I have always known Mark to manage his business well....